We hope you have enjoyed your online shopping experience with Build The Power. Please read below for more information about our shipping.

ORDER PROCESSING

For Continental U.S. Orders: Processing time can take between 1-3 business days.

For International Orders: Processing time can take between 3-5 business days.

SHIPPING

Build The Power offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Any items that qualify for free shipping will be identified on the product listing page. Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages. For orders with a value of $200 or more, a signature may be required. If you would like to waive the signature requirement, you must let a representative know as soon as possible at 1-909-287-7111.

Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address.

Shipments cannot be rerouted once a package has been shipped.

Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.

We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new Build The Power products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.

If you are in the area and would like to pick up your order from our warehouse, please read our Will Call Policy.

Continental U.S.

Ground: Most Build The Power products have free ground shipping offered and can take between 3-5 business days.

Two Day: Two Day shipping is available for orders shipped within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.

All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for Two Day shipping due to size, weight, hazardous materials, and delivery address.

One Day: One Day shipping is available for orders shipped within the 48 contiguous United States. One Day delivery orders will only be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.

All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for One Day shipping due to size, weight, hazardous materials, and delivery address.

Freight: Panels larger than 200 Watts must be shipped by freight and do not qualify for free shipping. Please note that return orders by freight will have a $500 charge for delivery and return transportation ($250 each way).

Other freight delivery charges are listed below:

• Delivery to remote areas may incur additional cost up to $50 - $280.
• Delivery to limited access areas such as schools or churches will incur additional cost starting at $50.
• Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($75 - $300). 
  
  
  

Alaska, Hawaii, Puerto Rico and Guam

Yes, Build The Power can ship to Alaska, Hawaii, Puerto Rico and Guam via USPS for small parcels and UPS 2nd Day for larger packages, but cannot ship solar panels that over 320W. And there is typically a surcharge. If you have any questions or need assistance with your order, please give our sales team email at sales@buildthepower.com

International

Depending on where you’re located, Build The Power may be able to ship a purchase internationally. Please submit a case so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-7 business days for shipping.

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Depending on where you’re located, Build The Power may be able to ship a purchase internationally. Please submit a case so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-7 business days for shipping.

International orders will be subject to customs clearance.

Limited Warranty

Build The Power is a visionary technology leader on a mission to dramatically broaden the accessibility and adoption of innovative clean energy around the globe. Every day, we actively work to broaden people’s ability to choose, purchase, utilize and enjoy the benefits of renewable, clean energy products.

You’re completed covered with Build The Power industry-leading products and worry-free warranty. Build The Power customer service team is located both locally and global-wide and works tirelessly to ensure your energy solution is operating at its peak performance, and any problem you may have can be resolved in a timely manner.

We want you to be confident that you’re purchasing and installing the right solar energy solution. As a sign of confidence in our quality, we are pleased to grant you the following warranties for our products.

• Limited Warranty on Batteries and Power Stations
• Limited Warranty on Solar Panels and Solar Kits
• Limited Warranty on Charge Controller,Inverter,Battery Charger l Limited Warranty on IOT Monitors and Accessories

Part 1 Batteries and Power Stations

The products manufactured by Build The Power (the “Warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. The warranty is in effect from the date of purchase by the user (the “Purchaser”). This limited warranty covers substantial defects in material or workmanship and performance.

If any Build The Power product(s) fail to follow this Limited Warranty and any and all power loss is determined by the Warrantor’s technical support team then the Warrantor will either repair or replace the defective product(s) with a new or refurbished product(s). All replacements will be compatible with the original product(s) with an equal or even greater power rating (in some cases). If for any reason Build The Power is unable to repair or replace the defective product(s) then a refund can occur.

1.Prorated Warranty

Prorated warranted products manufactured by Build The Power (the “Warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. The warranty is in effect from the date of purchase by the user (the “Purchaser”). This limited warranty covers substantial defects in material or workmanship and performance and follows the guidelines of the Limited Warranty with the addition of the following table detailing exchange costs for warranty replacements for prorated warranty items.

*Please Note: Failure to properly install or operate the battery will void the warranty. Please refer to the product page on our website for detailed installation and operation instructions.

2. Material and Workmanship Warranty period for the following products after August 1st, 2015

3. Exclusions and Limitations for Batteries

Without the involvement of the Warrantor in the system design and the express written authorization from the Warrantor, the battery is not intended for use as the primary or backup power source for life support systems or other medical equipment, or any use where battery failure could lead to injury to or loss of life or catastrophic property damage. Use in this manner is at Purchaser’s own risk. To the extent permitted by law, Warrantor disclaims any and all liability arising out of any such use. Further, Warrantor reserves the right to refuse to service any battery used for these purposes and disclaims any and all liability arising out of Warrantor’s refusal to service.

The warranty does not cover failures and damages that result from normal wear and tear, improper installation, operation, and storage, insufficient ventilation, inadequate maintenance, incorrect handling and transportation, unauthorized repair, modifications, conversions and additions, intentional or accidental misuse, abuse, and neglect, contamination with hazardous substances, radiation, and water (unless stated otherwise by the Warrantor to be waterproof), unusual electrical stress including power surges, uncontrolled voltages and currents, excessive or deficient energy supply, system harmonics, and lighting, exposure to extreme hot or cold temperatures, and force majeure including fires, floods, earthquakes, hurricanes, severe weather, wars, and acts of terrorism.

For further clarity, the warranty is void in the following cases.

The battery operates outside the temperature range as set forth in the user manual and/or datasheet.

The battery bank is configured with mixed makes and/or models, incorrect series and/or parallel

The battery terminals are not tightened to the specification as set forth in the user manual and/or datasheet.

The battery is charged with charging algorithms and/or charger settings that do not comply with the requirements as set forth in the user manual and/or datasheet.

The battery is not properly protected from inrush currents with circuit breakers, fuses, and/or disconnects.

The battery is directly connected to DC motors without appropriate safety protection, motor controllers, and motor voltage clamping systems.

The battery is left unattended for extended periods of time after depletion.

The battery is not maintained or stored in accordance with the requirements as set forth in the user manual and/or datasheet.

The battery is subjected to excess vibration due to inadequate mounting.

The communication ports on the battery (if applicable) are damaged or altered.

The communication ports on the battery (if applicable) are not connected in accordance with the instructions as set forth in the user manual.

The battery is disassembled, altered, or repaired without express written authorization from the Warrantor.

In order to provide the warranty, Warrantor may require the ability to upgrade the battery firmware or provide data logged information. Any failure to install firmware upgrades when provided or to provide data logged information upon request will void the warranty.

If the Warrantor determines that the problem with the product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the product(s). The Warrantor will not be responsible for expenses related to installation/removal, electrical system tests, loss of time or other expenses considered incidental damages.

Part 2 Solar Panels and Solar Kits

1. Material and Workmanship Warranty period for the following Solar Panels after Aug 1st, 2015:

*Excluding charge controller and wire defects.

2. Performance Warranty period for the following Solar Panels after August 1st, 2015:

*Excluding charge controller and wire defects.

*The power output will be measured under Build The Power standard measurement conditions.

Part 3 Charge Controller,Inverter,Battery Charger

Part 4 IOT Monitors and Accessories

General Conditions for Warranty Claims

For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and workmanship under normal application, such as defects and/or failures due to manufacturing or due to materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will offer steps and procedures to test the product(s), repair the product(s) or require the Purchaser to ship the product(s) to the technical support team if needed. Based on the outcome, the warranty service will then be in effect.

This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If original order was shipped within the US, the Purchaser will be responsible for additional shipping costs out of the US. The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers and affiliates for breach of the warranty is, either to replace the product(s) or component parts of the product(s) and in some cases refund the product(s) cost. This warranty does not cover labor. Products that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced product(s) will abide to the original warranty period issued when first purchased. No employee, agent, dealer or any other person is authorized to give any warranties on behalf of the Warrantor, not expressly set forth in this limited warranty.

Exclusions and Limitations

The warranty does not cover failures and damages that result from normal wear and tear, improper installation, operation, and storage, insufficient ventilation, inadequate maintenance, incorrect handling and transportation, unauthorized repair, modifications, conversions and additions, intentional or accidental misuse, abuse, and neglect, contamination with hazardous substances, radiation, and water (unless stated otherwise by the Warrantor to be waterproof), unusual electrical stress including power surges, uncontrolled voltages and currents, excessive or deficient energy supply, system harmonics, and lighting, exposure to extreme hot or cold temperatures, and force majeure including fires, floods, earthquakes, hurricanes, severe weather, wars, and acts of terrorism. If the Warrantor determines that the problem with the product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the product(s). The Warrantor will not be responsible for expenses related to installation/removal, electrical system tests, loss of time or other expenses considered incidental damages.

The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a description of the defect/loss of performance within the warranty period. The Warrantor shall accept no returns of product(s) without the previous written request for this. The Warrantor will provide the Purchaser with an RMA number and the location to which the Purchaser must return the defective product(s) in an efficient time manner. Any product(s) returned for valid warranty service shall be shipped at the expense and risk of the Warrantor. The Purchaser must return the product(s) (or, if authorized by the Warrantor, the defective component parts), within fifteen (15) days after issuance of the RMA number. The Warrantor will be under no obligation to accept any returned product(s) that does not have a valid RMA number. All parts that the Warrantor replaces shall become the Warrantor’s property on the date the Warrantor ships the repaired product(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts within thirty (30) days of receipt of the defective product(s) to repair or replace such product(s). If a warranty claim is invalid for any reason, the Purchaser will be charged at the Warrantor’s then-current rates for services performed and will be charged for all necessary repairs and expenses incurred by the Warrantor. If the Warrantor determines that a warranty claim is valid, it will ship the repaired or replaced product(s) to the Purchaser at the Warrantor’s cost.

BUILD THE POWER MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED

TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIEDWARRANTYORCONDITION ARISINGOUT OF A COURSE OF DEALING, CUSTOMER OR USAGE OF TRADE.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL BUILD THE POWER OR ITS AFFILIATES OR SUPPLIERS BE LIABLE OR RESPONSIBLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR INDIRECT, SPECIAL,

INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF BUILD THE POWER OR ITS AFFILIATE OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Neither Build The Power nor its affiliates or suppliers will be held liable or responsible for any damage or loss to any items or products connected to, powered by or otherwise attached to the Product. The total cumulative liability to the Purchaser, from all causes of action and all theories of liability, will be limited to and will not exceed the purchase price of the Product paid by the Purchaser. This warranty gives you specific legal rights and you may also have other legal rights that vary from state tostate.

Build The Power loves to hear from and support our customers.

We have a dedicated Technical Team to help build the right Solar Solution for you. The related support information can be found below.

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