Merit’s Health PIONEER 9 | S331‐1ARMUB

Discover unparalleled convenience and comfort with PIONEER 9, featuring the cutting-edge S331‐1ARMUB technology. Elevate your travel experience as you embark on journeys with ease. Unleash the power of innovation and reliability, ensuring every adventure becomes a seamless and memorable exploration. Upgrade your travel game with PIONEER 9 | S331‐1ARMUB  – where convenience meets excellence.

Key features

• Hydraulic, adjustable tiller: Allows for easy steering and control.
• 22”W x 20”D x 22”H, sliding, captain seat: Provides ample space and comfort.
• Half speed inhibit switch: Ensures safety by limiting the speed.
• Headlight, tail lights, turn signals and hazard lights: Enhances visibility and safety.
• 4” ground clearance: Offers smooth ride over various terrains.
• Three wheels: Provide a tighter turning radius for increased maneuverability. This makes it ideal for navigating through tight spaces.

Specifications

• Model: PIONEER 9
• Drive: 3-Wheel
• Seat Dimensions: 22" x 20" x 22" (Captain Seat)
• Color: Red
• Weight Capacity: 500 lbs
• Tires: 10" & 12" Foam-filled Tires
• Battery: Includes Group 24 Batteries

Document Library

User Manual

Service Manual

Return Policy

Authorized Provider Return Period:

• Products may be returned within 30 days from receipt of shipment.

Return Conditions:

• Items must be in new condition, in the original boxes, and have original packaging.

Restocking Fee and Freight/Shipping Charges:

• A 20% restocking fee and freight/shipping charges both ways apply for most returns (exceptions below).
• If the product was shipped with Build the Power's Free Freight Policy, the customer will pay original freight out, return freight, and the restocking fee.

Return Procedure:

• Call Tech Support and Returns at (507) 636-3614 to receive an RA (Return Authorization) number.
• All returns must have an RA number for processing.
• Provide the customer service representative with:
  • Serial Number of the product(s)
  • Order number for the product(s)
  • Date of the original order

Return Address:

• All returns must be sent to: Merit's Health Products, Inc 4245 Evans Avenue, Ft. Myers, FL 33901

Returns Resulting from Build the Power Products Error:

• No restocking fee.
• Build the Power will issue a call tag to have the item picked up, and Build the Power will pay the return freight.
• The freight company will make 3 attempts to pick up the item. After 3 attempts, it becomes the responsibility of the customer to ship the item to Build the Power at their cost.

Returns Not Resulting from Build the Power Products Error:

• Customer will be charged a 20% restocking fee.
• Customer pays return freight both ways.

Order Cancellation After Shipment:

• Build the Power standard return policy applies with a 20% restocking fee and freight both ways.
• Accept delivery, obtain an RA number, and ship the item(s) to Build the Power at the provided address.

Refused Delivery:

• Build the Power will assess a 20% restocking fee.
• Customer pays freight both ways.

Item Damaged During Shipment:

• The customer should call the Build the Power Shipping Department and file a Freight Damage Claim within 3 business days of receipt.
• All shipments must be checked for shortages. Discrepancies must be noted on the delivery receipt and signed as "short" and then reported to the Build the Power Shipping Department.
• If not reported within the time limits, the customer pays return freight.

Pilot Navigator Returns:

• All sales are final.
• Custom-built products are not eligible for return.

Note: Customers returning products are responsible for any shipping damages; it is recommended to insure returns. All returns are inspected upon receipt, and customer credit is issued within 30 days

Service Plan

Purchasing Service Plans

• Select 1, 2, or 3-year contract options.
• Effective date starts when the product is purchased by the customer.
• Contracts can only be purchased at the point of sale (cannot be purchased after the fact).
• Contracts are valid for scooters and standard power wheelchairs.

Service Plan Cover Labour Costs

• During the contract period specific parts costs are covered under warranty, these parts and time periods are specified in the owner's manual
• After parts warranty has expired there charges for any additional parts needed.

What is Not Covered Under Warranty

• Any damage or issue that was caused by product misuse. Misuse is outlined in the product owner's manual
• Instructional use of product
• Programming to customer's needs
• Adjustments or fittings to meet customer's needs
  
• Issues regarding, fabric, tires or any wear-and-
  tear components or fittings to meet customer's needs
  
• Shipping Damage or product set-up
• Batteries

Procedure for Requesting Service

• Customers should call Build the Power to request service at (507) 636-3614 
• Model and Serial Number needed
• Customer's name, address and phone number needed
• A detailed description of issue needed
• Customer should discontinue use of product immediately upon discovery of problem
  
• Technical service will enter all information and request a technician dispatch
• The closest technician will be contacted and given a work order to complete the repairs
• Field service jobs are typically set up in 24-48 hours of initial request
• The customer is contacted within 24hrs of the job being set-up to advise them who will be calling to schedule a home visit.
• If there is no technician in the area one will be recruited. This process can take up to 5-7 business days depending on the location.
• Upon receipt of parts the technician will contact the customer to set-up an appointment that.

Extended Warranty

Build the Power Limited Warranty

Build the Power honours mobility scooter and power wheelchair warranty. Build the Power warrants to the original purchaser of this wheelchair product that it is free of defect in material and workmanship and that, when operated within the guidelines and restrictions of this manual, will remain so free of defect in material and workmanship for a period of One (1) year from the original date of purchase.

WARRANTY EXCLUSIONS

Build the Power is not liable for any failures of equipment resulting from accident, misuse, neglect, mishandling, alteration, commercial use or anyone unauthorized person attempted to repair. Work performed by an unauthorized person results in a termination of the warranty. For a complete overview of your warranty by Build the Power please read your user manual that came with your mobility product.

Excluded from this warranty is failure due to negligence, abuse, accident, operation outside of rated limits, commercial or institutional use, damage / wear to upholstery or tires and improper maintenance or storage. the batteries for this wheelchair product are not supplied by corporation, contact the battery manufacturer / supplier if warranty replacement is requested.

This wheelchair product must not be modified in any way without the express written consent of Build the Power. Any such unauthorized modification could cause unreliable and / or unsafe operation and will void this warranty. Where a failure occurs within the 1- year warranty period that is not excluded above, the failed components will be replaced with similar new or reconditioned components at sole option. Build the Power will not be responsible for labour and / or shipping charges. The foregoing warranty is exclusive and in lieu of all other warranties expressed or implied including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose. Build the Power will not be liable for any consequential or incidental damages whatsoever.