Double-Check Your Address
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Per International Shipments
For international shipments, we do not ship to areas outside of the continental United States. If buyers wish to purchase our products in the USA for use in another country, they are responsible for arranging their own shipping from our facility in Chatsworth, CA to their end destination where the goods will be imported on behalf of the consignee/buyer. The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Processing Time
After your payment is authorized and verified, standard online orders will take an estimated 7 – 14 business days to process and ship from our US facilities. When picked up by our logistics providers, these orders are subject to processing time(s) from said logistics provider that depend on a number of factors. Standard domestic orders in the continental United States are projected to take 7 – 14 business days to deliver. Depending on your geographic location in the United States, you should expect to receive your purchase from Build The Power.com at your provided address within 14 – 28 business days, excluding holidays. For more information, please check your email and use the tracking number pro- vided upon release from our US-based manufacturing facility.
Build The Power rates and prioritizes logistics carriers with the highest success of delivering our goods safely and on time. If you have any issues with our logistics providers, please let us know by emailing us to help us eliminate bad logistics carriers for future orders. As we strive to offer the best service, we appreciate this feedback to perfect our logistics process.
Shipping Rates & Timelines
Please note that orders may take 7 – 14 business days from the date that it is picked up from our US- based manufacturing facility, NOT from the date that it is placed. This will depend on the shipping method selected at checkout and final geographic destination of the order. When your order has been shipped from our facility, you will receive an email with tracking information. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout on our website. For wholesale orders, logistic costs can be found on your invoice. Please contact your assigned B2B representative for any updates required.
Shipping Fees
Shipping fees are non-refundable. If you refuse any shipments from Build The Power, Inc., you will be held responsible for the original shipping charges, plus the costs associated for reverse logistics. This amount will be deducted from any credit issued.
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you MUST contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process and track down the order. Please note that claims can take up to 30 days to complete (depending on the shipping carrier used). Build The Power does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out Of Stock Items
If your order includes multiple items and one (or more) of the items are out of stock, we will attempt to notify you, then ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved Rights Regarding Shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Build The Power reserves the right to require customers to use a common shipping and billing address in the event we are unable to process an order or verify a shipping address provided. Build The Power reserves the right to solely define, limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
- Potential fraudulent or criminal activity.
Build The Power reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Have questions or need help regarding shipping?