We are committed to providing a straightforward, hassle-free return process. Please read our policy to be sure your order qualifies.
If your product was damaged in shipping, or if you received an incorrect part please contact us so that we can assist you. Do not initiate a return for such orders.
Return Guidelines
Return Initiation
Your return must be initiated on Build the Power website. Please do not take your parts to a store without initiating the return online first as your returns will not be accepted.
Return Timeline
Eligible part returns can be initiated for up to 30 days from the shipment or pickup availability date. Returns must be received by the return location within 14 days of return initiation.
Return Method
You may return products either in-store to your original pickup location, or through mail. Drop off returns are only available if you picked up your products at a branch.
In-Store Return: Available only for pickup orders. You will need to initiate the return online first. Look up your order using your Order Number and email address and identify the product(s) you would like to return. You will then have the option to return the product(s) to your original pickup location. You will be issued a Return Confirmation email as soon as you submit your return request. Please bring a copy of the packing slip from your return order along with the products. Note: If you purchased as a signed in user, make sure to sign into your account first.
Mail-In Return: You will need to initiate the return online first. Look up your order using your Order Number and email address and identify the product(s) you would like to return. You will be issued a Return Confirmation email as soon as you submit your return request. Include the packing slip with your parts that are being returned.
Product Condition
Products purchased on buildthepower.com must be returned in saleable condition — in other words, unused, in the original packaging, and undamaged. Please note, all accepted returns will incur a 15% handling fee.
Products that are Not Eligible for Return
-Superseded and obsolete products or parts.
-Parts that were not purchased through the Build the Power.
-Parts not purchased from Build the Power and non-stocking parts.
-Piston pins except as part of piston or cylinder kits.
-Electronics (including but not limited to sensors)
-Hazardous materials such as paints, sealants, flush kits, lubricants, spray cleaners and other materials.
-Consumable products.
-Software.
-Make-to-Order and Customized items (calibrated fuel pumps, custom specified radiators / alternators / mufflers /adapters / etc.)
-Belts, service tools, and rebuilt or non-genuine parts.
-Printed circuit boards and other electronic components that were shipped in anti-static packaging which have been opened.
Refund Policy
Handling Fees
All accepted parts returns will incur a 15% handling fee.
Return Label
You will be responsible for shipping the return package to the appropriate location. For US returns, we recommend you ship via FedEx to avoid potential delays. If you are returning a product because an incorrect part was shipped, or the product was damaged in shipping please contact us so that we can assist you.
Refund Timeline
Once we have approved the return, a refund will be issued within 7-10 business days.
