Zendure SuperBase Batteries V6400+ B6400 Bundle

Shipping Policy

General Shipping Information

1. Free standard shipping.
2. Express Shipping is not available for P.O. boxes and APO/FPO addresses.
3. Shipping Time excludes time for processing your order between 1 to 3 days before shipping.
4. Track your package via tracking platform.
5. We will do our best to deliver your package as soon as possible. However, additional time may be required if there are issues resolving the delivery address or clearing customs.
6. If your order hasn't arrived after more than 21 days, please contact us at sales@buildthepower.com. We recommend contacting customer support within 180 days of the purchase date.
7. Build The Power is not responsible for the loss of the package in case of using a virtual address or incorrect address.

How Will My Cargo Be Shipped?

International Express (DHL / EMS / FEDEX / USPS, etc.) and Amazon FBA as our logistics partners to ship Build The Power products. They will make certain shipping decisions based on their own judgment of what will better serve our customers.

I Ordered More Than One Item. Will They All Be Delivered At The Same Time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the types of products. Once an item has been shipped, you will receive a shipment notification email.

Can I Change The Delivery Address Of My Package After It Has Been Shipped Out?

Unfortunately, we cannot change the shipment details once the product is en route.

What Do I Need To Do When I Received A Different Product Than What I Ordered?

Please contact customer support at sales@buildthepower.com

Return & Refund Policy

Warranty 

*A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved. The table above indicates the warranty periods for products purchased from Zendure or its retail partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.

NOTE: THIS WARRANTY POLICY IS LIMITED TO ZENDURE PRODUCTS ONLY. IN THE CASE OF ANCILLARY PARTS OR ADD-ON DEVICES SUPPLIED BY ZENDURE, PLEASE REFER TO THE WARRANTY TERMS PROVIDED BY THE RELEVANT MANUFACTURER.

The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement. To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.

Warranty Exclusions

In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure’s warranty obligations.

(1) Can not provide proof of purchase

(2) Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)

(3) Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation

(4) Improper application of electrical supply voltage, current and frequency

(5) Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product)

(6) Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow

(7) Modifications to any part of the product

(8) Unauthorized repair attempts

(9) Products whose serial number sticker or imprint has been removed, defaced or tampered with

(10) Products purchased from unauthorized dealers/resellers

(11) Free products/rewards/gifts

(12) Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands

(13) Cosmetic or superficial defects, dents, marks, or scratches, which do not influence the proper functioning of the product

(14) This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within seven (7) days after receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and any associated damage or malfunctions.

(15) Our warranties are non-transferable from end user to end user.

Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product. Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure Support Team reserves the right to make a final determination regarding warranty service eligibility and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.

How To Claim Your Warranty

Step 1: Claim your warranty on sales@buildthepower.com

Step 2: Please be prepared with documentation or a short video with the following information:

1. Order number
2. Proof of purchase
3. Serial number
4. Visual proof depicting the defect (include video or photo)
5. Email address
6. Contact telephone number
7. Address for receiving the replacement

Step 3: The Build The Power support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.

Step 4: Ship the item(s) to Build The Power with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.

Effective date: from 2023.05.01

The E2000LFP Expandable Power Station combines power and flexibility in a portable package. Link it with two EB3000 battery packs to reach an impressive 8064Wh capacity - enough for almost any power need.

With 2000W AC output, it runs most household devices and tools without breaking a sweat. The advanced LiFePo4 batteries deliver outstanding durability, keeping 80% capacity even after 3500 charging cycles.

Charging is quick and flexible. The station accepts up to 1300W input across multiple ports, with 600W maximum solar input. Using solar panels, you'll fully charge in 2-3 hours. Need it faster? Dual AC adapters cut that time to just 1.5-2 hours.

The E2000LFP Expandable Power Station combines power and flexibility in a portable package. Link it with two EB3000 battery packs to reach an impressive 8064Wh capacity - enough for almost any power need.

With 2000W AC output, it runs most household devices and tools without breaking a sweat. The advanced LiFePo4 batteries deliver outstanding durability, keeping 80% capacity even after 3500 charging cycles.

Charging is quick and flexible. The station accepts up to 1300W input across multiple ports, with 600W maximum solar input. Using solar panels, you'll fully charge in 2-3 hours. Need it faster? Dual AC adapters cut that time to just 1.5-2 hours.

The E2000LFP Expandable Power Station combines power and flexibility in a portable package. Link it with two EB3000 battery packs to reach an impressive 8064Wh capacity - enough for almost any power need.

With 2000W AC output, it runs most household devices and tools without breaking a sweat. The advanced LiFePo4 batteries deliver outstanding durability, keeping 80% capacity even after 3500 charging cycles.

Charging is quick and flexible. The station accepts up to 1300W input across multiple ports, with 600W maximum solar input. Using solar panels, you'll fully charge in 2-3 hours. Need it faster? Dual AC adapters cut that time to just 1.5-2 hours.