Zendure SuperBase V4600 Battery + B4600 Bundle
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SuperBase V sounds like a game-changer for homeowners looking to take control of their energy consumption and storage. With its plug-and-play design and user-centric approach, it's paving the way for a more accessible and efficient energy ecosystem. Plus, the fact that it's designed to power entire homes means it's not just a small-scale solution but a comprehensive one. It's exciting to see innovations like this pushing the boundaries of what's possible in home energy storage.
ZENDURE SUPERBASE V SOLAR GENERATOR SPECIFICATIONS
|
|
SUPERBASE V6400 |
SUPERBASE V4600 |
|
Capacity |
6,438Wh (Semi-Solid State) |
4,608Wh (LiFePO4) |
| Dimensions | 28.7 x 13.6 x 17.4 in 73 x 32 x 44.7 cm |
28.7 x 13.6 x 17.4 73 x 32 x 44.7 cm |
|
Weight |
30 lbs 59 kg |
121 lbs 55kg |
| Extra Satellite Batteries |
One (1) SuperBase V6400 accepts up to 4 Batteries 1 Battery = 12.876kWh 2 Batteries = 19.314kWh 3 Batteries = 25.752kWh 4 Batteries = 32.190kWh Two (2) SuperBase V6400 + Eight (8) x B6400 Batteries = 64.380kWh |
One (1) SuperBase V4600 accepts up to 4 Batteries 1 Battery = 9.2167kWh 2 Batteries = 13.824kWh 3 Batteries = 18.432kWh 4 Batteries = 23.040kWh Two (2) SuperBase V4600 + Eight (8) x B4600 Batteries = 46.080kWh |
| AC Input |
1,800W 120V; 3,600W 240V |
1,800W 120V; 600W 240V |
| Solar Input |
XT90 x 1: 3,000W 10-150Voc |
XT90 x 1: 3,000W 10-150Voc |
| Car Input | XT90 x 1: 12/24V, 10A |
XT90 x 1: 12/24V, 10A |
| Battery Input |
Yes | Yes |
| EV Input | ZenT2 Port | ZenT2 Port |
| 120V AC Output | 4 x 5-20: 15A 1,800W Max |
4 x 5-20: 15A 1,800W Max |
| 240V AC Output | 1 x 6-20: 16A 3,800W Max |
1 x 6-20: 16A 3,800W Max |
| TT 30A AC Output | 1 x TT-30: 30A 3,600W Max (120V AC) |
1 x TT-30: 30A 3,600W Max (120V AC) |
| Car Output | 1 x Car Outlet: 12.6V/10A Max |
1 x Car Outlet: 12.6V/10A Max |
| Anderson Port | 1 x Andersen: 12.6V/30A | 1 x Andersen: 12.6V/30A |
| DC Output | 2 x DC5521: 12.6V/3A Max | 2 x DC5521: 12.6V/3A Max |
| USB-A Output | USB-A (1) (2)：5V/2.4A total | USB-A (1) (2)：5V/2.4A total |
| USB-C Output (100W) | USB-C (1)/(2): 5V-20V, 100W Max each |
USB-C (1)/(2): 5V-20V, 100W Max each |
| USB-C Output (20W) | USB-C(3)/(4): 5V-12V, 20W Max each |
USB-C(3)/(4): 5V-12V, 20W Max each |
| Charge Temperature | -20°C to 45°C | 0℃ to 45℃ |
| Discharge Temperature |
-20°C to 45°C | -20°C to 45°C |
| Connection Type | WIFI/Bluetooth |
WIFI/Bluetooth |
| Smart App Compatible | Yes | Yes |
SUPERBASE V6400 |
SUPERBASE V4600 |
|
| Color | Gray | Gray |
| Capacity | 6438Wh (Semi-Solid State） |
4608Wh (LiFePO4） |
| Dimensions | 69 x 28.5 x 27.4cm | 69 x 28.5 x 27.4cm |
| Weight | 101lbs (46kg) | 93lbs (42kg) |
| XT90 Input | 12-150V⎓10A, 600W Max |
12-150V⎓10A, 600W Max |
| USB-A | Firmware Update | Firmware Update |
| Car Outlet Output | 12.6V⎓10A | 12.6V⎓10A |
| Andersen Output | 12.6V⎓30A, 378W Max | 12.6V⎓30A, 378W Max |
| XT90 Outlet Output | 12-60V⎓10A, 600W Max |
2-60V⎓10A, 600W Max |
| LED Light | RGB; Lighting | RGB; Lighting |
| Smartphone Application | Compatible | Compatible |
| In The Box | Handle Cover MC4 to XT90 cable |
Handle Cover MC4 to XT90 cable |
Features
SuperBase V is the world's first home energy storage system with semi-solid state batteries. At more than 228Wh/kg, our semi-solid state batteries have up to 42% more energy per pound compared to lithium iron phosphate (LiFePO4) batteries. And with our battery management software, internal battery life can be an amazing 10 years or more.
6.4 to 64kWh Capacity
The SuperBase V6400 has a storage capacity of 6.4 kWh (6,438Wh). The maximum configuration for SuperBase V6400 includes two base units and eight Satellite Batteries for a total capacity of 64kWh. This is enough energy to power a typical household for a week or more
3800W to 7600W AC Output
A single SuperBase V can provide up to 3,800W of power, and two units can be connected together to provide up to 7,600W. That's enough power to supply a typical household with a washer, dryer, heater, refrigerator and more.
6600W Multicharge
Combining AC and solar power, SuperBase V can charge up to 5,150W on its own, or 6,600W when connected to a Satellite Battery. Whether you're planning for an emergency or using SuperBase V to manage your household energy consumption, faster is always better.
3000W solar Input
SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system.
A Full Charge in 2 Hours
You can charge SuperBase V from a 120V or 240V outlet AC. At 240V, SuperBase V can draw 3,600W at its AC input and recharge in about 2 hours.
Plug-and-Play Energy Storage/Use
Home batteries can be quite heavy. SuperBase V’s rear wheels are motorized to help lighten the load. Simply pull the handle and enjoy true portability, even on inclined surfaces.
Shipping Policy
General Shipping Information
- Free standard shipping.
- Express Shipping is not available for P.O. boxes and APO/FPO addresses.
- Shipping Time excludes time for processing your order between 1 to 3 days before shipping.
- Track your package via tracking platform.
- We will do our best to deliver your package as soon as possible. However, additional time may be required if there are issues resolving the delivery address or clearing customs.
- If your order hasn't arrived after more than 21 days, please contact us at sales@buildthepower.com. We recommend contacting customer support within 180 days of the purchase date.
- Build The Power is not responsible for the loss of the package in case of using a virtual address or incorrect address.
How Will My Cargo Be Shipped?
International Express (DHL / EMS / FEDEX / USPS, etc.) and Amazon FBA as our logistics partners to ship Build The Power products. They will make certain shipping decisions based on their own judgment of what will better serve our customers.
I Ordered More Than One Item. Will They All Be Delivered At The Same Time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the types of products. Once an item has been shipped, you will receive a shipment notification email.
Can I Change The Delivery Address Of My Package After It Has Been Shipped Out?
Unfortunately, we cannot change the shipment details once the product is en route.
What Do I Need To Do When I Received A Different Product Than What I Ordered?
Please contact customer support at sales@buildthepower.com
Return & Refund Policy
Cancellation If you need to cancel an order placed on a Build The Power official website, we offer a full refund for orders cancelled within 24 hours of purchase if the item has not yet been shipped. if you request a refund more than 24 hours after the order was placed and before the item has been shipped, a transaction fee will be charged (2.6% for credit card users, 3.6% for PayPal users). Please note that once the item has been shipped, we are unable to cancel the order. If you have any questions or concerns regarding your order, please contact us at sales@buildthepower.com for assistance. However, we do not offer compensation for any losses resulting from the cancellation of crowdfunding or pre-sale orders, including but not limited to principal, interest, exchange rates, and opportunity costs. By participating in crowdfunding or pre-sale orders, you agree to assume any such losses that may arise from their cancellation.
Returns & Refunds At Build The Power, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return your product(s) to Build The Power within 30 days from the date the item was received. To initiate a return, please contact us at sales@buildthepower.com and include your name, the item(s) you want to return, and order information with sufficient proof of purchase, such as the order number from online purchases made through Build The Power or sales invoice. It may be necessary to provide more than one type of proof of purchase to process a warranty claim (such as a receipt of money transfer and confirmation of the address the item was originally shipped). Buyers must also provide the defective item's serial number and/or visual proof depicting the defect. It may be necessary to return an item for quality inspection. Build The Power’s support team will reply to you within 1-2 business days, for processing Return Merchandise Authorizations (RMA). All returns must be assigned an RMA number for processing. Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Build The Power. Do not write the RMA number on the green carton box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse. Please note that we will charge a transaction fee if you apply for a refund (2.6% for credit card users, and 3.6% for PayPal users). Please note that :
- Any returned item must not be an open-box product.
- Any returned item must be returned with its included product manuals, cables, and all accessories. We can not accept any returns if the product is damaged or missing in-the-box accessories.
- Shipping charges are not refundable. The customer assumes all shipping charges or any other fees associated with the transportation of the product to our facility.
- Build The Power is not responsible for lost or damaged products.
- Build The Power can not accept returns of overstock inventory from authorized resellers more than 6 months or 180 days from the delivery date.
After we receive the returned item(s), please allow 5-7 business days to process your refund. Refunds will only be credited back to the original payment method used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement. Please note that we only accept returns and refunds for products purchased directly from Build The Power. Customers who purchase our products from authorized resellers should contact the reseller directly for returns and refunds. If you purchased the product directly from Build The Power and wish to initiate a refund, please follow our return and refund policies as outlined above.
Replacement Build The Power will replace (at Build The Power's expense) any Build The Power product that fails to operate during the applicable warranty period due to a defect in workmanship or material if that product is not repairable. The expiration date of the replacement product’s warranty will be the same as that of the original product. Please contact us at sales@buildthepower.com and include your name, order number and information about the products(s). Our staff will reply within 1-2 business days for processing a Return Merchandise Authorization (RMA). After we receive the returned item, please allow 5-7 business days to process your replacement.
Warranty Policy
Build The Power warrants that the product will be free from defects in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,
- For the product of portable power station, the warranty period varies from 24 months to 72 months.
- For the product of the home backup system, the warranty period varies from 48 months to 60 months.
- For the product of solar panels and accessories such as cables, chargers, etc, 12 months is provided for the warranty service.
No warranty for gift products and the Warranty period may vary by country subject to local laws and regulations.
Warranty
*A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved. The table above indicates the warranty periods for products purchased from Zendure or its retail partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.
NOTE: THIS WARRANTY POLICY IS LIMITED TO ZENDURE PRODUCTS ONLY. IN THE CASE OF ANCILLARY PARTS OR ADD-ON DEVICES SUPPLIED BY ZENDURE, PLEASE REFER TO THE WARRANTY TERMS PROVIDED BY THE RELEVANT MANUFACTURER.
The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement. To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.
Warranty Exclusions
In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure’s warranty obligations.
(1) Can not provide proof of purchase
(2) Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)
(3) Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation
(4) Improper application of electrical supply voltage, current and frequency
(5) Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product)
(6) Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow
(7) Modifications to any part of the product
(8) Unauthorized repair attempts
(9) Products whose serial number sticker or imprint has been removed, defaced or tampered with
(10) Products purchased from unauthorized dealers/resellers
(11) Free products/rewards/gifts
(12) Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands
(13) Cosmetic or superficial defects, dents, marks, or scratches, which do not influence the proper functioning of the product
(14) This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within seven (7) days after receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and any associated damage or malfunctions.
(15) Our warranties are non-transferable from end user to end user.
Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product. Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure Support Team reserves the right to make a final determination regarding warranty service eligibility and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.
How To Claim Your Warranty
Step 1: Claim your warranty on sales@buildthepower.com
Step 2: Please be prepared with documentation or a short video with the following information:
- Order number
- Proof of purchase
- Serial number
- Visual proof depicting the defect (include video or photo)
- Email address
- Contact telephone number
- Address for receiving the replacement
Step 3: The Build The Power support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.
Step 4: Ship the item(s) to Build The Power with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.
Effective date: from 2023.05.01
Description
SuperBase V sounds like a game-changer for homeowners looking to take control of their energy consumption and storage. With its plug-and-play design and user-centric approach, it's paving the way for a more accessible and efficient energy ecosystem. Plus, the fact that it's designed to power entire homes means it's not just a small-scale solution but a comprehensive one. It's exciting to see innovations like this pushing the boundaries of what's possible in home energy storage.
ZENDURE SUPERBASE V SOLAR GENERATOR SPECIFICATIONS
|
|
SUPERBASE V6400 |
SUPERBASE V4600 |
|
Capacity |
6,438Wh (Semi-Solid State) |
4,608Wh (LiFePO4) |
| Dimensions | 28.7 x 13.6 x 17.4 in 73 x 32 x 44.7 cm |
28.7 x 13.6 x 17.4 73 x 32 x 44.7 cm |
|
Weight |
30 lbs 59 kg |
121 lbs 55kg |
| Extra Satellite Batteries |
One (1) SuperBase V6400 accepts up to 4 Batteries 1 Battery = 12.876kWh 2 Batteries = 19.314kWh 3 Batteries = 25.752kWh 4 Batteries = 32.190kWh Two (2) SuperBase V6400 + Eight (8) x B6400 Batteries = 64.380kWh |
One (1) SuperBase V4600 accepts up to 4 Batteries 1 Battery = 9.2167kWh 2 Batteries = 13.824kWh 3 Batteries = 18.432kWh 4 Batteries = 23.040kWh Two (2) SuperBase V4600 + Eight (8) x B4600 Batteries = 46.080kWh |
| AC Input |
1,800W 120V; 3,600W 240V |
1,800W 120V; 600W 240V |
| Solar Input |
XT90 x 1: 3,000W 10-150Voc |
XT90 x 1: 3,000W 10-150Voc |
| Car Input | XT90 x 1: 12/24V, 10A |
XT90 x 1: 12/24V, 10A |
| Battery Input |
Yes | Yes |
| EV Input | ZenT2 Port | ZenT2 Port |
| 120V AC Output | 4 x 5-20: 15A 1,800W Max |
4 x 5-20: 15A 1,800W Max |
| 240V AC Output | 1 x 6-20: 16A 3,800W Max |
1 x 6-20: 16A 3,800W Max |
| TT 30A AC Output | 1 x TT-30: 30A 3,600W Max (120V AC) |
1 x TT-30: 30A 3,600W Max (120V AC) |
| Car Output | 1 x Car Outlet: 12.6V/10A Max |
1 x Car Outlet: 12.6V/10A Max |
| Anderson Port | 1 x Andersen: 12.6V/30A | 1 x Andersen: 12.6V/30A |
| DC Output | 2 x DC5521: 12.6V/3A Max | 2 x DC5521: 12.6V/3A Max |
| USB-A Output | USB-A (1) (2)：5V/2.4A total | USB-A (1) (2)：5V/2.4A total |
| USB-C Output (100W) | USB-C (1)/(2): 5V-20V, 100W Max each |
USB-C (1)/(2): 5V-20V, 100W Max each |
| USB-C Output (20W) | USB-C(3)/(4): 5V-12V, 20W Max each |
USB-C(3)/(4): 5V-12V, 20W Max each |
| Charge Temperature | -20°C to 45°C | 0℃ to 45℃ |
| Discharge Temperature |
-20°C to 45°C | -20°C to 45°C |
| Connection Type | WIFI/Bluetooth |
WIFI/Bluetooth |
| Smart App Compatible | Yes | Yes |
SUPERBASE V6400 |
SUPERBASE V4600 |
|
| Color | Gray | Gray |
| Capacity | 6438Wh (Semi-Solid State） |
4608Wh (LiFePO4） |
| Dimensions | 69 x 28.5 x 27.4cm | 69 x 28.5 x 27.4cm |
| Weight | 101lbs (46kg) | 93lbs (42kg) |
| XT90 Input | 12-150V⎓10A, 600W Max |
12-150V⎓10A, 600W Max |
| USB-A | Firmware Update | Firmware Update |
| Car Outlet Output | 12.6V⎓10A | 12.6V⎓10A |
| Andersen Output | 12.6V⎓30A, 378W Max | 12.6V⎓30A, 378W Max |
| XT90 Outlet Output | 12-60V⎓10A, 600W Max |
2-60V⎓10A, 600W Max |
| LED Light | RGB; Lighting | RGB; Lighting |
| Smartphone Application | Compatible | Compatible |
| In The Box | Handle Cover MC4 to XT90 cable |
Handle Cover MC4 to XT90 cable |
Features
SuperBase V is the world's first home energy storage system with semi-solid state batteries. At more than 228Wh/kg, our semi-solid state batteries have up to 42% more energy per pound compared to lithium iron phosphate (LiFePO4) batteries. And with our battery management software, internal battery life can be an amazing 10 years or more.
6.4 to 64kWh Capacity
The SuperBase V6400 has a storage capacity of 6.4 kWh (6,438Wh). The maximum configuration for SuperBase V6400 includes two base units and eight Satellite Batteries for a total capacity of 64kWh. This is enough energy to power a typical household for a week or more
3800W to 7600W AC Output
A single SuperBase V can provide up to 3,800W of power, and two units can be connected together to provide up to 7,600W. That's enough power to supply a typical household with a washer, dryer, heater, refrigerator and more.
6600W Multicharge
Combining AC and solar power, SuperBase V can charge up to 5,150W on its own, or 6,600W when connected to a Satellite Battery. Whether you're planning for an emergency or using SuperBase V to manage your household energy consumption, faster is always better.
3000W solar Input
SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system.
A Full Charge in 2 Hours
You can charge SuperBase V from a 120V or 240V outlet AC. At 240V, SuperBase V can draw 3,600W at its AC input and recharge in about 2 hours.
Plug-and-Play Energy Storage/Use
Home batteries can be quite heavy. SuperBase V’s rear wheels are motorized to help lighten the load. Simply pull the handle and enjoy true portability, even on inclined surfaces.
Shipping Policy
General Shipping Information
- Free standard shipping.
- Express Shipping is not available for P.O. boxes and APO/FPO addresses.
- Shipping Time excludes time for processing your order between 1 to 3 days before shipping.
- Track your package via tracking platform.
- We will do our best to deliver your package as soon as possible. However, additional time may be required if there are issues resolving the delivery address or clearing customs.
- If your order hasn't arrived after more than 21 days, please contact us at sales@buildthepower.com. We recommend contacting customer support within 180 days of the purchase date.
- Build The Power is not responsible for the loss of the package in case of using a virtual address or incorrect address.
How Will My Cargo Be Shipped?
International Express (DHL / EMS / FEDEX / USPS, etc.) and Amazon FBA as our logistics partners to ship Build The Power products. They will make certain shipping decisions based on their own judgment of what will better serve our customers.
I Ordered More Than One Item. Will They All Be Delivered At The Same Time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the types of products. Once an item has been shipped, you will receive a shipment notification email.
Can I Change The Delivery Address Of My Package After It Has Been Shipped Out?
Unfortunately, we cannot change the shipment details once the product is en route.
What Do I Need To Do When I Received A Different Product Than What I Ordered?
Please contact customer support at sales@buildthepower.com
Return & Refund Policy
Cancellation If you need to cancel an order placed on a Build The Power official website, we offer a full refund for orders cancelled within 24 hours of purchase if the item has not yet been shipped. if you request a refund more than 24 hours after the order was placed and before the item has been shipped, a transaction fee will be charged (2.6% for credit card users, 3.6% for PayPal users). Please note that once the item has been shipped, we are unable to cancel the order. If you have any questions or concerns regarding your order, please contact us at sales@buildthepower.com for assistance. However, we do not offer compensation for any losses resulting from the cancellation of crowdfunding or pre-sale orders, including but not limited to principal, interest, exchange rates, and opportunity costs. By participating in crowdfunding or pre-sale orders, you agree to assume any such losses that may arise from their cancellation.
Returns & Refunds At Build The Power, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return your product(s) to Build The Power within 30 days from the date the item was received. To initiate a return, please contact us at sales@buildthepower.com and include your name, the item(s) you want to return, and order information with sufficient proof of purchase, such as the order number from online purchases made through Build The Power or sales invoice. It may be necessary to provide more than one type of proof of purchase to process a warranty claim (such as a receipt of money transfer and confirmation of the address the item was originally shipped). Buyers must also provide the defective item's serial number and/or visual proof depicting the defect. It may be necessary to return an item for quality inspection. Build The Power’s support team will reply to you within 1-2 business days, for processing Return Merchandise Authorizations (RMA). All returns must be assigned an RMA number for processing. Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Build The Power. Do not write the RMA number on the green carton box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse. Please note that we will charge a transaction fee if you apply for a refund (2.6% for credit card users, and 3.6% for PayPal users). Please note that :
- Any returned item must not be an open-box product.
- Any returned item must be returned with its included product manuals, cables, and all accessories. We can not accept any returns if the product is damaged or missing in-the-box accessories.
- Shipping charges are not refundable. The customer assumes all shipping charges or any other fees associated with the transportation of the product to our facility.
- Build The Power is not responsible for lost or damaged products.
- Build The Power can not accept returns of overstock inventory from authorized resellers more than 6 months or 180 days from the delivery date.
After we receive the returned item(s), please allow 5-7 business days to process your refund. Refunds will only be credited back to the original payment method used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement. Please note that we only accept returns and refunds for products purchased directly from Build The Power. Customers who purchase our products from authorized resellers should contact the reseller directly for returns and refunds. If you purchased the product directly from Build The Power and wish to initiate a refund, please follow our return and refund policies as outlined above.
Replacement Build The Power will replace (at Build The Power's expense) any Build The Power product that fails to operate during the applicable warranty period due to a defect in workmanship or material if that product is not repairable. The expiration date of the replacement product’s warranty will be the same as that of the original product. Please contact us at sales@buildthepower.com and include your name, order number and information about the products(s). Our staff will reply within 1-2 business days for processing a Return Merchandise Authorization (RMA). After we receive the returned item, please allow 5-7 business days to process your replacement.
Warranty Policy
Build The Power warrants that the product will be free from defects in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,
- For the product of portable power station, the warranty period varies from 24 months to 72 months.
- For the product of the home backup system, the warranty period varies from 48 months to 60 months.
- For the product of solar panels and accessories such as cables, chargers, etc, 12 months is provided for the warranty service.
No warranty for gift products and the Warranty period may vary by country subject to local laws and regulations.
Warranty
*A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved. The table above indicates the warranty periods for products purchased from Zendure or its retail partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.
NOTE: THIS WARRANTY POLICY IS LIMITED TO ZENDURE PRODUCTS ONLY. IN THE CASE OF ANCILLARY PARTS OR ADD-ON DEVICES SUPPLIED BY ZENDURE, PLEASE REFER TO THE WARRANTY TERMS PROVIDED BY THE RELEVANT MANUFACTURER.
The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement. To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.
Warranty Exclusions
In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure’s warranty obligations.
(1) Can not provide proof of purchase
(2) Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)
(3) Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation
(4) Improper application of electrical supply voltage, current and frequency
(5) Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product)
(6) Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow
(7) Modifications to any part of the product
(8) Unauthorized repair attempts
(9) Products whose serial number sticker or imprint has been removed, defaced or tampered with
(10) Products purchased from unauthorized dealers/resellers
(11) Free products/rewards/gifts
(12) Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands
(13) Cosmetic or superficial defects, dents, marks, or scratches, which do not influence the proper functioning of the product
(14) This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within seven (7) days after receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and any associated damage or malfunctions.
(15) Our warranties are non-transferable from end user to end user.
Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product. Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure Support Team reserves the right to make a final determination regarding warranty service eligibility and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.
How To Claim Your Warranty
Step 1: Claim your warranty on sales@buildthepower.com
Step 2: Please be prepared with documentation or a short video with the following information:
- Order number
- Proof of purchase
- Serial number
- Visual proof depicting the defect (include video or photo)
- Email address
- Contact telephone number
- Address for receiving the replacement
Step 3: The Build The Power support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.
Step 4: Ship the item(s) to Build The Power with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.
Effective date: from 2023.05.01
what’s included
The E2000LFP Expandable Power Station combines power and flexibility in a portable package. Link it with two EB3000 battery packs to reach an impressive 8064Wh capacity - enough for almost any power need.
With 2000W AC output, it runs most household devices and tools without breaking a sweat. The advanced LiFePo4 batteries deliver outstanding durability, keeping 80% capacity even after 3500 charging cycles.
Charging is quick and flexible. The station accepts up to 1300W input across multiple ports, with 600W maximum solar input. Using solar panels, you'll fully charge in 2-3 hours. Need it faster? Dual AC adapters cut that time to just 1.5-2 hours.
Specification
The E2000LFP Expandable Power Station combines power and flexibility in a portable package. Link it with two EB3000 battery packs to reach an impressive 8064Wh capacity - enough for almost any power need.
With 2000W AC output, it runs most household devices and tools without breaking a sweat. The advanced LiFePo4 batteries deliver outstanding durability, keeping 80% capacity even after 3500 charging cycles.
Charging is quick and flexible. The station accepts up to 1300W input across multiple ports, with 600W maximum solar input. Using solar panels, you'll fully charge in 2-3 hours. Need it faster? Dual AC adapters cut that time to just 1.5-2 hours.
Shipping & Delivery
The E2000LFP Expandable Power Station combines power and flexibility in a portable package. Link it with two EB3000 battery packs to reach an impressive 8064Wh capacity - enough for almost any power need.
With 2000W AC output, it runs most household devices and tools without breaking a sweat. The advanced LiFePo4 batteries deliver outstanding durability, keeping 80% capacity even after 3500 charging cycles.
Charging is quick and flexible. The station accepts up to 1300W input across multiple ports, with 600W maximum solar input. Using solar panels, you'll fully charge in 2-3 hours. Need it faster? Dual AC adapters cut that time to just 1.5-2 hours.
Top Solar and Generator Brands
Free U.S. Shipping
30-Day Returns
Expert Support Team
Get Started In 3 Simple Steps
The whole process is easy – no salespeople involved.
Step 1: Choose Your System
Pick your products at direct-to-you prices. Browse complete systems and see exactly what you'll pay.
Step 2: Place Your Order
Quick online checkout with free U.S. shipping. Your order ships within 3-5 business days.
Step 3: Power Up
Professional guidance for setup and connection. Our team helps you get the most from your power station.
The Build The Power Difference
Here’s why you’ll prefer us over other providers.
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 Straightforward Online Pricing |
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 No Pushy Sales Tactics |
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 Expert Technical Support |
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 24/7 Digital Ordering |
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 Clear Installation Steps |
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 No Hidden Costs or Fees |
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What Our Customers Say
Direct experiences from homeowners who took control of their energy costs.
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- John S.
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- John S.
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur
- John S.
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur
- John S.
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- John S.
Love my product. Customer service was good. Overall happy
Great Customer Service
Great Product, Happy with my purchase
Frequently Asked Questions
How is Build The Power different from other companies?
Unlike traditional companies, we've removed the complex network of salespeople, project managers, and dealer fees. You browse and buy directly through our digital platform, cutting costs by 20-50% while still getting expert support when you need it.
How does your ordering process work?
Browse & Select – Find the product that suits your needs.Add to Cart – Click "Add to Cart" and proceed to checkout. Secure Payment – Complete your purchase using our secure payment options. Order Confirmation – You’ll receive an email confirmation with your order details. Shipping & Delivery – We process and ship your order as quickly as possible. A tracking number will be provided. If you have any questions, feel free to contact us!
Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase required. Enjoy hassle-free shopping without worrying about extra shipping costs. Once your order is processed, we’ll provide a tracking number so you can follow your shipment’s progress.
What's your return policy?
We offer a 30-day return policy for your peace of mind. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. The item must be in its original condition and packaging.
To start a return, contact our support team, and we’ll guide you through the process.
Can I get help with installation?
We do not offer installation services, but we’re happy to recommend trusted companies or services that can assist you. If you need help finding an installer, feel free to contact us, and we’ll point you in the right direction!
Top Solar and Generator Brands
Free U.S. Shipping
30-Day Returns
Expert Support Team
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(507) 636-3614
M-F 9-5 EST
sales@buildthepower.com
312 W. 2nd St Casper, WY 82601
